• Shipping/Delivery
• Order Processing
• Tax
• Order Payment
• Return Policy
• Warranty

Shipping & Delivery

We ship our products across Canada and USA.

Shipping/Delivery Options

1. 1.Online Shipping: Ship ordered products online of our website via. specific carriers

   • UPS
   • Fedex
   • Canada Post

2. 2.Self-Arranged Pick Up: Arrange delivery by customers

3. 3.GTA Delivery: GTA Door-to-Door Delivery directly from us

 

Online Shipping
The shipping rates for Online Shipping will be calculated via the carriers' rate system thus no any extra fees will be charged from us except for shipping handling.

Order delivery for Online Shipping will completed be based on the carriers’ delivery term, normally 2-8 days depending on rate options customers will have chosen.

The customer will receive an order confirmation email once a new order has been placed from our website. A second email will be sent to customer immediately after the order product has been shipped out. Shipping information (especially tracking number) will be provided in the email.

 

Self-Arranged Pick-up
Customers can always choose to pick up their orders from our store(s) so as not to pay for any shipping and handling expenses.

 

GTA Delivery Rates

• Within the Districts of Toronto: $10 / order
• Cities directly surrounding Toronto (such as Mississauga): $20 / order
• Other cities of GTA: $40 / order

 

GTA Delivery Discount Rate

• $20 total discount to delivery rate for the delivery of any order exceeding $350.00 (before tax value)

 

Time Length for GTA Delivery

• Deliver within 24 hrs from the time of order, if order placed and order and shipping cost paid in full before 3:30pm at each week day.

 

Order Processing

• Orders will be processed and ready to ship via customers-specified carrier or options of shipping before the end of the day if placed and paid in full at 11:30 am each week day
• Orders placed after 11:30 am on week days and placed on weekend and holidays will be processed and ready to ship by the end of the following week day

 

Tax

• Only 5% GST will be applied to each Ontario order, while after June 30, 2010 HST will be applied which means a total tax rate of 13% for Ontario orders.
• Other provinces and countries: Please call us if tax rate is different from Ontario

 

Order Payment

Customers can pay for their order(s) either directly from our website, from Paypal link sent from us, or by cash or debit payment at our store front.

 

Credit Cards (Visa, MasterCard, American Express) can be used to pay for orders directly online of our website. SSL, the leading standard for encrypting and transmitting sensitive data over the web/internet, is adopted to encrypt our web pages. This will prevent outsiders (including us) from obtaining any personal identity, any credit card information from customers. Our website is secured by using Commando CA Certificate.

 

Return Policy
A return authorization number for processing is required for any return and/or refund. A return authorization number can be obtained by emailing us at support@green-cruiser.com . Such return authorization number must be clearly marked on the outside of the package or your original order. All products sold online, if original packages are complete and products have never been used, can be returned to us 3 days from the date of purchase at customer's cost for shipping. A 30% re-stocking fee will be applied. Refund to customer will be made within two weeks after the original products have been returned to us and inspected by our employees.

Warranty

Green Cruiser warrants the frame, fork and folding mechanism of bikes of each Green Cruiser brand and or brands belonging to Green Cruiser to be free from defects in material and workmanship for a period of one year from the date of purchase for the original owner only. All other original components and all Green Cruiser brand repair parts, replacement parts and accessories are warranted to be free from defects in material or workmanship for a period of sixty (60) days from the original date of purchase.

Exclusions

• Damages resulting from commercial use, accidents, misuse, abuse, neglect or safety codes and regular maintenance, and from anything other than normal or ordinary use of the products purchased
• Damages resulting from failure to clean or properly maintain the product purchased in accordance with the Green Cruiser user manual and/or that of products from Green Cruiser’s supplier
• Damages resulting from improper repair or attempted repair by anyone other than an authorized Green Cruiser repair agent
• Damages resulting from installation of parts or accessories not originally intended for or compatible with the products purchased
• Any modification of the product purchased

Unless otherwise provided, this warranty is limited to the repair and/or replacement of defective parts with those of equal or greater value at the sole discretion of Green Cruiser. IN NO EVENT SHALL GREEN CRUISER BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES CAUSED BY OR DUE TO NEGLIGENCE OF SAFETY CODES AND REGUALAR MAINTAINANCE OF PRODUCTS, AND/OR DUE TO NATUAL DIASTERS.

THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, AND ALL WARRANTIES ARE VOID IF THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES INCLUDING, BUT NOT LIMITED TO THE FAILURE TO FOLLOW THE OWNER’S MANUAL USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTORCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS.

Materials not covered
This limited warranty does not cover expandable items including but not limited to:

• Adjustable screw
• Tire
• Inner tube
• Seat
• Grip
• Bearing
• Brake cable and housing
• Gear cable and housing
• Pedals and hubs
• Other items that experience wear as a result of normal or regular use

Warranty Claim

Customers, at their own expense, must mail or ship the defect parts and/or product together with the original proof of purchase (both Original Invoice and Bike Card), to their original place of purchase. Parts and/or products will be verified by us to determine the extent of warranty coverage against our warranty terms and conditions. A warranty claim record will be filed into our system for the warranty services being executed.